Privacy Policy

Castro Export, Lda. respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and share information when you visit our website or interact with our services.

1. Who We Are

Castro Export is an international trade consultancy based in Portugal, specializing in market development and creating sustainable business opportunities across more than 57 countries.

Data Controller: Castro Export, Lda.
Privacy Contact: contato@castroexport.com

2. Data We Collect

We collect the following types of personal data:

• Identification data: first name, last name, job title, and company;
• Contact data: email address and phone number;
• Browsing data: IP address, browser type, pages visited, and visit duration;
• Form data: messages submitted through our contact form.

3. How We Use Your Data

We use your data for the following purposes:

• Responding to your requests and providing our services;
• Sending commercial information and newsletters, subject to prior consent;
• Improving website performance and user experience;
• Complying with legal and regulatory obligations;
• Analyzing and enhancing our offerings and communications.

4. Legal Basis for Processing

The processing of your personal data is grounded on the following legal bases:

• Contract execution: when processing is necessary to provide our services;
• Consent: for sending marketing communications and non-essential cookies;
• Legitimate interest: to improve our services and prevent fraud;
• Legal obligation: to comply with applicable legal requirements.

5. Data Sharing with Third Parties

We do not sell, rent, or lease your personal data to third parties for commercial purposes. We may share data only with:

• Technology service providers assisting us in website operation, such as hosting and analytics;
• Competent authorities, when required by law.

All partners are bound by confidentiality agreements and the requirements of the General Data Protection Regulation (GDPR).

6. Data Retention

We retain your data for the period strictly necessary to fulfill the purposes described in this policy or as required by law. Data submitted via the contact form is stored for a maximum period of 2 years, unless a longer legal retention period applies.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you;
• Rectification: correct inaccurate, incomplete, or outdated data;
• Erasure: request the deletion of your data (right to be forgotten);
• Portability: receive your data in a structured, machine-readable format;
• Objection: object to data processing based on legitimate interest;
• Restriction: request temporary restriction of processing.

To exercise any of these rights, contact us at contato@castroexport.com. We respond to all requests within 30 days.

8. Cookies

We use cookies and similar technologies to enhance your browsing experience. For detailed information on the cookies we use, please refer to our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Changes to this Policy

We may update this Privacy Policy periodically. Substantial changes will be announced on our website. The date of the latest revision is indicated at the top of this page.

11. Contact

For any privacy-related inquiries or questions regarding the processing of your personal data, reach out to us at: contato@castroexport.com